Help Desk Support

When your employees have issues with the technology your business runs, the longer they must wait for a response or a solution to their issue can impact their productivity and your business’s bottom line. Our Help Desk Service provides a single point of contact for businesses struggling to keep up with the rate of change in technology. If your staff and business need a fast response and technology problems solved, our Help Desk solution is for you.

We support your employees with break-fix issues, connectivity problems, password resets and anything else that comes up. We provide 24x7x365 coverage. When you need help, we will be there. You will immediately see improved employee satisfaction and a lowered technology frustration level.

FastRope Technology Partners is a trusted help desk service provider that offers:

• USA based staff.
• 24 hour help desk services, including all time zones.
• Prompt access to expertise from skilled help desk staff.
• An easy-to-use help desk ticketing system.
• Response and turnaround times guaranteed by Service Level Agreements.

Help Desk Outsourcing Benefits

1. Save Money on IT Support

Outsourcing your help desk support is one of the best ways to save money on these services. Unlike internal hires, which in addition to salary come with overhead expenses like training, benefits, and equipment, your outsourced support comes at a much lower cost.
Help desks also tend to have high turnover rates. For an internal team, that can mean perpetually spending money on recruitment and hiring. When you outsource these services, however, you’ll always have expert support at your fingertips.

2. Greater Efficiency

Your internal IT staff probably wears many hats. Some days they’re taking support tickets, while others they’re trying to manage new software or product rollouts. Unfortunately, this creates a situation where nothing gets their full attention and in turn slows everything down.
When you outsource your IT help desk services, you get a team that’s fully dedicated to providing support. It also frees up the rest of your internal team to focus on strategic initiatives without the distraction of providing user support.

3. Support for Hybrid and Remote Workers

These days, companies are more flexible than ever before, offering employees the option of hybrid or fully remote work. While these options are great for your people, they also come with a whole host of unique challenges that require support.
Rather than reduce your employees’ working options, you can outsource your help desk services to ensure everyone gets the help that they need. The results are happier workers and better productivity for your business.

4. Relief for Your IT Experts

Chances are that your IT team is full of technical experts, each of whom offers a unique set of skills. But when these individuals have to field support calls all day, they can’t do the jobs that you hired them for.
One of the best ways to provide them relief is to outsource your help desk services. This allows your internal team to get back to what they’re best at and to stay aligned to your top business priorities. Let your experts be experts, and leave the help desk services to your outsourced support.


Get the Network Reliability Your Business Needs

Network monitoring and management is a crucial part of protecting your business from would-be threats. Our Monitoring Service proactively identifies and mitigates threats to your network. With 24/7/365 monitoring, you don’t have to worry about downtime costing you money and causing your customers to lose trust in your company.

We take a comprehensive approach to help businesses monitor networks and mitigate threats. We start with proactive monitoring and troubleshooting, which helps us discover potential issues at an early stage so we can minimize their impact. By identifying trends in your network, we can spot patterns that might indicate an upcoming network problem.
Between lost sales and missed customer service queries, downtime can cost you money. We thwart downtime by analyzing data to discover patterns and indicators of potential problems. We also help prevent downtime by scheduling routine patches and system updates at convenient times, so you can update your systems without losing out on business.

Here are some of the benefits you can enjoy when you outsource network monitoring to FastRope.

Maintaining Compliance

Depending on what kind of business you run, you may need to maintain compliance with a specific set of regulations. Medical organizations need to maintain HIPAA compliance, while FISMA compliance applies to government organizations. There are countless regulations that various types of businesses must maintain compliance with, so outsourcing network monitoring services and network management can help you stay on top of applicable regulations. FastRope allows you to maintain compliance while keeping your network secure through constant monitoring and streamlined updates.

Reducing Downtime

Downtime can have a significant impact on your business. Not only does downtime cause you to lose out on potential sales, but you also must spend valuable time trying to get your network back online and fixing any problems that result from downtime. Outsourcing network security monitoring services means you always have somebody keeping an eye on your network and working to prevent downtime. FastRope can help you keep your network and systems up to date without updating during crucial business hours.

Blocking Security Breaches

Security is essential when you run a business, especially if you’re dealing with sensitive data from customers. Protection from security breaches is one of the biggest benefits of outsourcing remote network management and monitoring. With FastRope you get a team of experts keeping constant watch over your network, so you don’t have to worry about breaches going undetected. If there’s a network breach, our experts will respond to it as soon as possible to lock down your network and prevent further issues.
Preventing security breaches is essential for several reasons. Security breaches can cost you a lot of money, and the cost of those breaches increases with each passing year. Customer trust is also important, and a security breach can make customers think twice about trusting you with personal information or a credit card number. With constant monitoring as well as forecasts that help predict problems, outsourcing to a top network monitoring company is a smart choice.

Improving IT Team Productivity

It’s hard to be productive when you’re spending all your time trying to chase down and fix network issues. Outsourcing network monitoring and management means your IT team has more time to be productive instead of keeping a watchful eye on your network. While network monitoring is one of the more important IT services, it’s far from the only responsibility your IT team has. With outsourced network monitoring and management services, your in-house IT team can spend more time keeping systems up to date and using technology to give your business an edge over the competition.

Continuous Monitoring

24×7 network monitoring is a top reason to consider outsourcing remote network monitoring. The role of remote monitoring in network management can’t be understated, and it’s tough to put together an in-house IT team that can provide continuous monitoring. You need your IT team to focus on other tasks, and that’s easy when you have 24×7 network monitoring from FastRope. Outsourcing network monitoring and management services means you have experts always keeping an eye on your network, which is crucial because downtime and security breaches can happen at any time. As soon as there’s a perceived threat or network issue, FastRope can begin taking steps to mitigate that issue and prevent downtime.

Prevent Outages

Every time your network goes down, it costs you money. Downtime prevents you from making sales, responding to customer service inquiries, and handling all of the day-to-day operations that keep your business afloat. When you outsource your IT monitoring to FastRope, we work to prevent downtime by analyzing data to discover patterns and identify issues before they occur. With 24×7 network monitoring, you also get the benefit of fast response times in the event of a security breach or a network issue. Preventing outages saves you money and keeps your customers satisfied, which are two of the most important things to focus on when you’re running a business.


Most users have never received any formal training on how to use Microsoft Office software applications or the Windows operating system that powers desktop and laptops.

Part of the transformative process is to upgrade the technology skills of your staff. Our on-demand video learning university provides “screencast” style videos where viewers will see their instructor click through the Microsoft application that is being taught, making it easy to follow along and understand.

Training is divided into three different categories:

  • Quick Bites are short videos typically 2-5 minutes in length that fully explain specific features. For example: How to set up Microsoft 365 Notifications.
  • Skill Ups are longer, more detailed video series that typically take 20-40 minutes to complete. You can think of a Skill Up as a combination of different Quick Bites that will fully educate you on a larger topic. For example: Microsoft 365 Groups and Team Sites.
  • Belts are the longest and most detailed offering. Belts are great for learning everything there is to know about a specific Microsoft 365 application or feature. Belts are incredibly helpful for educating users on all aspects of a new application that you may have just rolled out at your company. Belts are typically comprised of different Skill Ups and Quick Bites. For example, our Microsoft Teams: Essentials Belt will educate viewers on everything they need to know about Teams.

As users complete training videos, their profile is updated to reflect their recent achievements and updates are sent to administrators within your business so they can see which users are watching which videos.

We will train your team on the full suite of Microsoft software including but not limited to Outlook, Word, Excel, PowerPoint, OneNote, SharePoint, OneDrive, Teams, Windows, Office for Mac’s and Dynamics CRM.

Our experience is that employees crave learning how to use these new technologies, and once you have given your company the tools and training, they can drive the innovation and improvements you are looking for. Also, your company will stand out amongst your peers as most companies do not provide any official training to their team.