TRANSFORMATIVE TECHNOLOGY SOLUTIONS TO SUPERCHARGE SMALL TO MEDIUM SIZE BUSINESSES

Recently we did a comparison of FastRope against other local IT consulting firms (as part of a request from our Board of Directors) and were gratified to know we are still making the right choice. Their prices aren’t just competitive, they are better than other companies. Their charges are a predictable monthly fee – nothing is hidden and no surprises when I open the monthly bill. When I need help with special projects, the fees are clear and reasonable. The customer service from the FastRope Team is wonderful! We have staff with many different levels of technical understanding in our organization, and the representatives from FastRope are always patient and helpful when they are troubleshooting for us, not to mention fast and reliable. I can’t say enough about the high level of professionalism and quality staff from the top to bottom in their organization. I sleep well at night knowing that we have topnotch security protecting our Electronic Protected Health Information – all managed and monitored by firm that is HIPAA compliant itself. I look forward to a long business relationship with FastRope Technology Partners, Inc. It is the perfect choice for any size non-profit organization!

FastRope Technology Partners has proven to be a valuable partner for us from the very first day. Our previous IT company had not setup a backup solution for our data and they had not built in any redundancy on the server. To make things worse, our server crashed, and we were unable to access any data. This put us in a very dangerous situation. Fortunately, FastRope Technology Partners was able to utilize their partner network to recover most of the data, expedited the purchase of a new server that was properly configured, and got us back up and running in a short period of time. With this type of on-going strategic planning, monitoring, management and support, I know we are in much better position today than we were prior to partnering with FastRope Technology Partners. I can, without reservation, recommend FastRope Technology Partners for all your IT management and support needs.

I am 110% satisfied! We have used FastRope Technology Partners since we started our organization. They do a great job of taking care of all of our computer, network and support needs. Their highly skilled field staff comes onsite to our office each month, and their Help Desk staff is always fast in helping via telephone, email or remote control. As a non-profit organization, we don’t have a huge budget for IT support, and we need to spend our money wisely. We could never afford to hire a full-time IT person who would give us all that we get from FastRope Technology Partners. They are great and I highly recommend them!

We use the staff at FastRope Technology Partners to augment our internal IT team. Their Managed Services and network management tools help us monitor and manage our geographically distributed computer systems. Knowing that workstation security patching is being done consistently & correctly is a huge benefit for us. They manage the renewals and maintenance subscriptions for our software licenses. The team at FastRope also provides expertise for our strategic planning and our bigger projects – such as server migrations. We consider the FastRope team to be one of the pillars of our internal team. They are great!

We were working with another IT support provider, and as time went on, we were getting slower responses to our requests and noticed increased turnover in their staff. As a result, we spent more time getting the level of support previously promised to us and were not getting good results for our business. We knew we needed to make a change. When we met with FastRope Technology Partners and spent time learning about their approach to IT support, it was clear that they provided the support we needed to help us meet our business plans for growth.

Since transitioning to FastRope Technology Partners, they have been nothing less than spectacular. They have been reliable since day one, providing great service and support. The regular onsite visits and the ease at which we can get answers to all our IT needs at first were surprising, but now we know it is simply the way they conduct their business. From the people who answer the phone, to the technical service team, to the account management team… they are top-of-the-line in all areas! Thanks for making our IT needs a priority!

Over the years, our organization used a series of different internal IT people responsible for the support and management of our computer systems and Information Technology. We, as well as our IT infrastructure underwent many changes, void of any true strategic plan. We simply were not getting the full value from our Information Technology investment – to help us meet our goals or serve our membership well. Since we outsourced our computer support to FastRope Technology Partners we have got much better results. The first on boarding day was very impressive, with their team coming onsite to meet our staff, introduce themselves and to get to know our organization and our systems. They quickly analyzed our specific needs and developed a real plan. Shortly thereafter, they implemented new technology which met those needs, and which was more secure and more stable than we experienced in the past. Since then, they have continued to provide excellent proactive service and support to keep things running well. Thanks to outsourcing our computer support to FastRope Technology Partners, we are now able to focus on our core business, knowing their team is making sure our network continues to run well, is safe and secure, and will grow with our organization.

As a medical practice that uses an Electronic Medical Record system, we rely heavily on our computer systems working properly. We had been working with another IT service provider for many years, but we were having concerns about their service and their ability to grow with us. During our meetings with FastRope Technology Partners we recognized they would provide IT support that was proactive and consistent and would allow or organization to be focused on the needs of our patients instead of our technology.

As we close out our first year with FastRope Technology Partners, we could not be happier with their services. The staff at FastRope is always professional, responsive and willing to work with us no matter what we may need. FastRope has taken the time to learn our specific industry and the unique challenges that comes with it such as, HIPAA compliance, interfacing the EMR to various systems within our office, and the hardware needs that makes taking care of our patients very efficient. I highly recommend them!

Though we’re a smaller-size company, several years ago we went through a period of growth requiring a large investment in IT infrastructure that we felt justified having a full-time IT manager on staff. Once our systems were in place and running smoothly for a few years, we assumed they required little attention and allowed our IT manager to take a new job and work for us on a part-time/when-available basis. This arrangement worked for a time, but after a while the problems mounted. Security licenses expired and malware and viruses ran rampant. Server maintenance was neglected, and we suffered frequent email outages. Workstations were crashing and being removed from service faster than they could be fixed. As the individual with overall management responsibility for IT, dealing with these issues daily fell on me. Instead of doing my real job, I was spending all of my time doing IT – a job I’m not qualified to do. We tried to fix some of these issues by replacing an aging server, but there were errors during the migration that left us completely out of commission for the better part of a week. Finally, I had enough and called FastRope Technology Partners.

The impact the FastRope team had on our organization was immediate and drastic. They fixed what was wrong, allowing our employees to have full days at work uninterrupted by computer downtime. They also identified severe problems with our equipment and data backup procedures and prevented us from having a system-wide catastrophe from which we might have been unable to recover. FastRope’s Comprehensive care program has been hugely effective in making sure that our system continues to operate without major issues. When those rare problems arise, the entire team is responsive, capable, and diligent in their follow-through. There are still plenty of things I worry about on my way to work each day, but our IT system is not one of them!

We are extremely confident in FastRope’s ability to handle all our business computing needs. They seamlessly took over from our previous outside consultant, put greater protections and backups in place, and are highly responsive to any issues that arise. We very recently took on the major project of upgrading our server. FastRope Technology Partners met with us months in advance to help with the overall planning, made sure that we understood all aspects of the project, and their attention to detail contributed to a very successful result. We appreciate their team’s professionalism, responsiveness, and all that they do for us.

For many years, we employed a full-time in-house IT person. As our business and technology needs developed to meet the demands of our marketplace, it became increasingly difficult to stay current on all the latest technologies, or be familiar with all of the Best Practices, or have access to the best network monitoring and management tools. When our in-house IT person submitted her resignation, we decided to outsource our IT service and support and chose FastRope Technology Partners. It was at this point that we fully realized that her experience was limited to what she did on our network and what she did at her last job. With FastRope Technology Partners, it was clear from the first day that we now have access to an entire team of experienced, certified professionals. Their technical capabilities, expertise, management tools and scalability are far superior to what we had with our former one-person in-house IT department. They take care of everything for us – from onsite support to remote support, from proactive work to reactive work, from smaller issues to longer-term strategic planning. Because they do a great job, my management team and I get to spend our time working on our core business functions and business-building activities. I highly recommend the team at FastRope Technology Partners to other small and mid-sized companies looking to outsource their IT support.

FastRope Technology Partners has been a great IT partner for advancing my company to the next level. From my initial meeting with them they made it clear that client satisfaction is a top priority in their business. The FastRope team really listens to my business needs, identifies options, and explains to me in easy to understand language what each option means. They effectively walk me from IT strategy to solution implementation with all my IT needs. Their responsiveness, positive atmosphere, and knowledgeable staff solidify them as a partner, not just a supplier, to my organization.

My law firm has been consistently pleased with the service provided. FastRope Technology Partners requires its staff to maintain the highest level of current subject matter expertise and professional certifications and is constantly innovating to provide comprehensive IT service and support, at a fair price. I regularly recommend FastRope Technology Partners to other small businesses who want to leave their computer networks and Information Technology to the experts.